Shipping / Returns
Of the orders processed and prepared by THE STRINGPOINT GROUP and/or its affiliates, including The Stringpoint Group, hereinafter referred to as "THE STRINGPOINT GROUP" on the website, the products and packaging or articles are checked for operation before shipment, any damage and/or defects. This packing or checking process is also captured on video. The product is then sealed, sealed or in any other way provided with a quality mark by our packing team and then presented in safe, protective packaging for shipment. If upon delivery it appears that the packaging has been damaged and/or opened during transport, please contact us immediately and email a photo of the damage. We can monitor live when the package is delivered to you. Complaints can be sent to [email protected] or via the website you can also reach our customer service 24/7.
In case of doubts about a certain product or order
In case of doubt about products in terms of sizes, material used, sound volume, etc., you can pick up the order in the Stringpoint Boutique without any obligation, without extra costs. At the end of your order you click on "pick up in Stringpoint Boutique" and you will receive a message as soon as you can pick it up or view it, of course without surcharge and without obligation.
Free shipping within the Netherlands / Belgium, from 50 euros
"THE STRINGPOINT GROUP" also uses the house rule TOP PRIORITY CUSTOMER SERVICE for its deliveries, we only work with reputable parties for shipment, such as DHL Express, DHL Parcel, DHL Today, PostNL, Bpost, Red mijn Pakketje, MyParcel and tonightbezorgd.nl . We take care of the shipping costs within the Netherlands and Belgium, for orders over fifty euros, unless deviating sizes and shapes of an item ordered, and/or special wishes regarding the order.
Free shipping within Europe
For foreign orders there is a delivery time of two to four working days.
We take care of the shipping costs within Europe, for orders over fifty euros, unless deviating sizes and shapes of any ordered item, and/or special wishes regarding the order. "THE STRINGPOINT GROUP" also uses the house rule TOP PRIORITY CUSTOMER SERVICE for its deliveries, we only work with reputable parties for shipment, such as DHL Express, DHL Parcel, DHL Today, PostNL, Bpost, Red mijn Pakketje, MyParcel and tonightbezorgd.nl .
Shipping outside Europe
A fee is charged by “THE STRINGPOINT GROUP” for this, depending on the country of destination. When checking out on our website you will see exactly which costs are charged for your destination. Of course you can also consult our customer service 24/7 via the website. "THE STRINGPOINT GROUP" also uses the house rule TOP PRIORITY CUSTOMER SERVICE for its deliveries, we only work with reputable parties for shipment, such as DHL Express, DHL Parcel, DHL Today, PostNL, Bpost, Red mijn Pakketje, MyParcel and vanavondbezorgd.nl.
Discreetly packaged
All "THE STRINGPOINT GROUPT" products are packaged very discreetly in a blank box that does not show that it contains erotic articles and/or comes from a THE STRINGPOINT GROUP company. This is so nice! Our shipper is a sister company of The Stringpoint Group, which does not contain the word "Stringpoint". Your order at "THE STRINGPOINT GROUP" is therefore completely discreet and protects your privacy. In addition, our packaging is also environmentally friendly!
Cancel order
You can also cancel your order. However, this is only possible within two hours after confirmation of receipt! We process your order immediately. It is possible that your order has already been shipped. If you cancel outside the set two hours, this is entirely at your own risk. Unfortunately, it is no longer possible to cancel your order at the time of shipment. You can, however, refuse your order upon receipt. Complaints about the reason for refusal can be sent to [email protected] or via the website you can also reach our customer service 24/7. In case of refusal, you remain responsible for the shipping costs.
Return shipments
"THE STRINGPOINT GROUP" does not accept returns of products or orders without prior written consultation regarding the reasons for return and the method of return. You can send complaints about returns to [email protected] or via the website you can also reach our customer service 24/7. This is to guarantee the hygiene of our products. The sealed bag and/or seal must in any case be undamaged. In case of doubt and/or questions about return shipments, you can email us at [email protected] or via the website you can also reach our customer service 24/7.
© The Stringpoint Group
